When: March 16, 2017, 8:30 am
Ocean Club Plaza, Grace Bay Providenciales , Turks and Caicos Islands (map)
The Front Office is the central nerve of any service organisation, how these front line staff engage with customers or guests, play a major role in how the organisation is perceived. The three hour programme is designed for all front office staff in the hospitality and business sectors. Using interactive role play and discussion the course covers: creating a good first impression, phone and internet service, handling difficult behaviour and upselling skills
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